Reporting faults
A faulty street light, a damaged traffic sign, a technical problem at a charging station - examples of situations in which authorities or companies should act quickly. There are platforms, e-mail addresses and telephone numbers so that you can quickly send messages about such defects to the right address. You can find the contact persons here.
What to do if a street lamp has failed? Syna's online fault portal offers the opportunity to report faults quickly and easily. With just a few clicks, citizens can now also report faults from their smartphone. They can see whether the fault is already known. The location of the device is requested when the portal is launched. Anyone reporting can add a picture.
Cycling traffic reporting platform
The cycle traffic reporting platform is intended for information specifically about cycle paths. The service is free of charge and provided by ivm GmbH in cooperation with the municipalities in the Frankfurt Rhine-Main region and throughout Hesse. The platform shortens the route to the responsible authority.
Traffic signs and traffic facilities
You can report damaged traffic signs, traffic lights etc. directly to the road construction authority. Reports of malfunctions in street lighting are also forwarded from here to the responsible company.
Please contact the road construction department at strassenbau@bad-homburg.de.
Defects at e-charging stations
If technical defects occur at e-charging stations in the city of Bad Homburg, please contact the road construction department at strassenbau@bad-homburg.de.
Natural gas and water: Stadtwerke emergency number
In the event of damage to the natural gas or water pipe of Stadtwerke Bad Homburg, please contact us on 06172 4013-0.
Mängelmelder.de is a nationwide platform for citizens' concerns. The operating company, wer denkt was GmbH, based in Darmstadt, forwards the e-mails to the cities. Information about Bad Homburg is forwarded by the ombudsman to the relevant department for processing.
Suggestions and information can also be given to the Ombudswoman. She will research and coordinate the processing of the request within the city administration and forward the message to the responsible department as quickly as possible. You will be informed of the result of the research.
