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Mission statement of the city administration

Our employees have jointly developed a mission statement for the city administration. It provides the basis for day-to-day activities, collegial cooperation and dealing with our customers.

Appreciation

At the City of Bad Homburg v. d. Höhe, professional, respectful interaction with each other, with customers, citizens and other authorities is a matter of course.

  • We treat everyone with respect and maintain an appropriate, non-discriminatory and objective approach at all times.
  • We maintain an open and personal working atmosphere.
  • We take the concerns of our customers seriously.
  • We treat each other with respect and tolerance and perceive each other as equals.
  • We pay attention to our appearance and a friendly demeanor.

Information

The City of Bad Homburg ensures transparency and provides easily accessible and reliable information.

  • We provide information on current events and topics.
  • We provide all relevant information and forms in a central location that is easily accessible and as barrier-free as possible.
  • We offer and use targeted tools for passing on information.
  • We express ourselves clearly both verbally and in writing and explain our decisions in a comprehensible manner.

Cooperation

The town of Bad Homburg v.d.Höhe sees itself as a unit that works together with all departments to fulfill its tasks.

  • We live a feedback culture in which praise and constructive criticism are a matter of course and problems are addressed openly.
  • We work on a basis of trust, understand the positions of others and find individual solutions.
  • We promote and foster internal and interdisciplinary communication and cooperation.
  • As managers, we are role models, work in a goal-oriented manner and provide guidance.
  • As managers, we treat our employees with interest and appreciation, have confidence in them and monitor them appropriately.
  • We work closely together between the specialist departments to ensure optimal task fulfillment.

Participation

Participation is a matter of course for the town of Bad Homburg v.d. Höhe; it provides space for ideas and offers and promotes participation processes.

  • We create space for participation and new ideas at all levels and facilitate change.
  • We work in a process-oriented manner and develop proposals for decisions as a team.
  • We make sure that those affected are actively involved in the various phases of the process.

Resources

The City of Bad Homburg offers workplaces that are equipped with the appropriate work equipment and framework conditions for the tasks and individual requirements.

  • We have the human, spatial, organizational and technical resources to perform our tasks competently.
  • We actively participate in the design of our workplace in order to achieve effective working conditions.
  • We work within a clearly defined working framework.
  • We facilitate workplace health promotion programs and offer occupational health management.
  • We use the resources available to us economically and sustainably.
  • As managers, we see our employees as our most important resource and are aware of our duty of care

Personnel development / training support

The City of Bad Homburg utilizes the potential of its employees as its most important resource and continuously promotes their skills and qualifications.

For the City of Bad Homburg, promoting training means providing training places and offering high-quality training facilities.

  • We present and see ourselves as an attractive employer. We ensure the personal and professional competence of our employees through continuous training and further education.
  • We provide our trainees with qualified trainers.
  • We support our trainees in the transition to their future careers.
  • We deploy our employees optimally according to their skills and experience and offer appropriate development and promotion opportunities.
  • We take account of personal circumstances such as age, health and family background.
  • We train our managers in the area of personnel management and development, thus creating a uniform level based on quality standards.